PIN & Security
Keep your PIN, account access, and card controls secure.
By Kunle · 8 articles
How to reset your card PIN
Step-by-step guide using OTP verification from your registered phone.
Changing your PIN in the app
Update your card PIN securely through the app's card settings.
What to do after too many incorrect PIN attempts
Restore card access after your PIN has been entered incorrectly several times.
OTP verification is not arriving
Check your phone details, connection, and the steps for requesting another OTP.
Keeping your card and account secure
Use recommended security controls to protect your card, PIN, and account.
Freezing and unfreezing your card
Temporarily stop card spending and restore access when you are ready.
Reporting suspicious account activity
Report unusual logins, account changes, or transactions as quickly as possible.
Securing a lost or stolen phone
Protect your ebPro account when your registered mobile device is missing.