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This guide explains otp verification is not arriving and the information you should review before taking action in ebPro.
Understanding OTP verification is not arriving
Check your phone details, connection, and the steps for requesting another OTP. Security changes may require verification from the phone number or email registered to your ebPro account.
Recommended Steps
- Confirm that your registered contact information is current.
- Complete any OTP or identity-verification prompt shown in the app.
- Freeze affected cards and contact Support if you suspect unauthorized access.
Need help getting started with PIN & Security? Contact ebPro Support or speak with your account manager to enable this feature for your team.