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This guide explains securing a lost or stolen phone and the information you should review before taking action in ebPro.
Understanding Securing a lost or stolen phone
Protect your ebPro account when your registered mobile device is missing. Security changes may require verification from the phone number or email registered to your ebPro account.
Recommended Steps
- Confirm that your registered contact information is current.
- Complete any OTP or identity-verification prompt shown in the app.
- Freeze affected cards and contact Support if you suspect unauthorized access.
Need help getting started with PIN & Security? Contact ebPro Support or speak with your account manager to enable this feature for your team.