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This guide explains freezing and unfreezing your card and the information you should review before taking action in ebPro.
Understanding Freezing and unfreezing your card
Temporarily stop card spending and restore access when you are ready. Security changes may require verification from the phone number or email registered to your ebPro account.
Recommended Steps
- Confirm that your registered contact information is current.
- Complete any OTP or identity-verification prompt shown in the app.
- Freeze affected cards and contact Support if you suspect unauthorized access.
Need help getting started with PIN & Security? Contact ebPro Support or speak with your account manager to enable this feature for your team.