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This guide explains card declined at a merchant and the information you should review before taking action in ebPro.
Understanding Card declined at a merchant
Review the most common reasons a card payment may be declined. Card controls in ebPro are designed to keep access, funding and employee spending clear and secure.
Recommended Steps
- Open the Cards area and confirm the selected card's current status.
- Review the employee, wallet and delivery details connected to the card.
- Use the available card control or contact Support if the issue remains unresolved.
Need help getting started with Corporate Cards? Contact ebPro Support or speak with your account manager to enable this feature for your team.