Card & Activation
Everything about cards and activation on ebPro.
By Kunle · 12 articles
Overview: Corporate cards
Learn how ebPro corporate cards work and how they connect to employee benefit wallets.
How to request a physical corporate card
Follow the steps for requesting a new physical card through your ebPro account.
Activating your card in the app
Activate a newly issued card securely from the card controls in your mobile app.
Why isn't my new card activating?
Common reasons for activation delays and how to fix them in the app.
Card not arriving — what to check
Check delivery status, address details, and the next steps for a delayed card.
Blocking or suspending a lost or stolen card
Suspend your card instantly from the app without contacting support.
Understanding virtual and physical cards
Compare virtual and physical cards and understand when to use each option.
Where your ebPro card can be used
Understand merchant eligibility and where local or international spending is supported.
Card declined at a merchant
Review the most common reasons a card payment may be declined.
Checking your card's activation status
Confirm whether your card is active and ready for employee benefit spending.
What to do when your card expires
Learn how card renewal works and what happens to your remaining balances.
Replacing a damaged card
Request a replacement while keeping your wallet and transaction history intact.