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This guide explains understanding merchant names and locations and the information you should review before taking action in ebPro.
Understanding Understanding merchant names and locations
Learn why the merchant name on a transaction may differ from the store name. The transaction history records completed, pending, declined and reversed activity across your benefit wallets.
Recommended Steps
- Filter the transaction history by the relevant date range and status.
- Open the transaction to review its merchant and wallet information.
- Export a statement or contact Support when additional records are required.
Need help getting started with Transactions & Statements? Contact ebPro Support or speak with your account manager to enable this feature for your team.