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This guide explains why a reversed payment still appears and the information you should review before taking action in ebPro.
Understanding Why a reversed payment still appears
Understand how reversals remain visible while funds return to your balance. The transaction history records completed, pending, declined and reversed activity across your benefit wallets.
Recommended Steps
- Filter the transaction history by the relevant date range and status.
- Open the transaction to review its merchant and wallet information.
- Export a statement or contact Support when additional records are required.
Need help getting started with Transactions & Statements? Contact ebPro Support or speak with your account manager to enable this feature for your team.