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This guide explains understanding pending transactions and the information you should review before taking action in ebPro.
Understanding Understanding pending transactions
Learn why a payment may remain pending before it is completed or reversed. The transaction history records completed, pending, declined and reversed activity across your benefit wallets.
Recommended Steps
- Filter the transaction history by the relevant date range and status.
- Open the transaction to review its merchant and wallet information.
- Export a statement or contact Support when additional records are required.
Need help getting started with Transactions & Statements? Contact ebPro Support or speak with your account manager to enable this feature for your team.