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This guide explains tracking the status of a dispute and the information you should review before taking action in ebPro.
Understanding Tracking the status of a dispute
See whether your dispute is submitted, under review, or resolved. Acting quickly and providing complete transaction information helps the review process move efficiently.
Recommended Steps
- Review the merchant name, amount, location and transaction date.
- Gather receipts and any communication you have had with the merchant.
- Submit the issue through Support and retain the dispute reference.
Need help getting started with Disputes & Fraud? Contact ebPro Support or speak with your account manager to enable this feature for your team.