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This guide explains how long dispute resolution takes and the information you should review before taking action in ebPro.
Understanding How long dispute resolution takes
Understand typical investigation stages and expected resolution timelines. Acting quickly and providing complete transaction information helps the review process move efficiently.
Recommended Steps
- Review the merchant name, amount, location and transaction date.
- Gather receipts and any communication you have had with the merchant.
- Submit the issue through Support and retain the dispute reference.
Need help getting started with Disputes & Fraud? Contact ebPro Support or speak with your account manager to enable this feature for your team.