Disputes & Fraud
Get help with unfamiliar transactions, disputes, and fraud protection.
By Kunle · 7 articles
How to raise a dispute on a transaction
What information you'll need and how long resolution typically takes.
Recognizing an unfamiliar transaction
Review merchant details and transaction information before reporting a payment.
What evidence is needed for a dispute
Prepare receipts, merchant correspondence, and other supporting information.
How long dispute resolution takes
Understand typical investigation stages and expected resolution timelines.
Tracking the status of a dispute
See whether your dispute is submitted, under review, or resolved.
Reporting card fraud immediately
Secure your card and report suspected fraud through the fastest available channel.
What happens after a dispute is resolved
Learn how approved refunds and rejected claims appear in your account.