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This guide explains what happens to unused benefit funds and the information you should review before taking action in ebPro.
Understanding What happens to unused benefit funds
Understand rollover and expiry rules configured by your employer. Benefit availability depends on the programme rules, wallet funding and eligibility configured by your employer.
Recommended Steps
- Review the wallet, currency and benefit category shown in your account.
- Check recent allocations and transactions for changes to the available balance.
- Ask your employer administrator or Support to review unresolved funding issues.
Need help getting started with Funding & Benefits? Contact ebPro Support or speak with your account manager to enable this feature for your team.