Completing identity verification

Provide the required identity details and resolve common verification issues.

By Kunle · 9 articles

December 10, 2025

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This guide explains completing identity verification and the information you should review before taking action in ebPro.

Understanding Completing identity verification

Provide the required identity details and resolve common verification issues. Some profile changes require verification to protect your identity and preserve secure account access.

  • Open Profile settings and review the information currently on file.
  • Complete any verification requested after submitting a change.
  • Contact Support if a protected field cannot be updated directly.

Need help getting started with Account & Profile? Contact ebPro Support or speak with your account manager to enable this feature for your team.